Refund policy

Tropi Drop — Returns & Exchanges

We want you in a suit you love that fits like a second skin. If you are unsure about your size, message us before you order. We have fitted hundreds of surfers, and we are happy to help you choose with confidence.

1. Size exchanges. If your fit is not quite right, we are happy to exchange your suit for a different size, subject to availability. To be eligible, the suit must be unworn, with all tags and the hygiene sticker in place, and in its original packaging. Message us within 7 days of delivery, and we will arrange it. Return shipping for size exchanges is covered by the customer.

2. Defective, damaged, or incorrect items. If your order arrives defective, damaged, or not as described, we will make it right at no cost to you. Contact us within 7 days of delivery with a photo, and we will arrange a replacement or a full refund. This is in line with the Indonesian Consumer Protection Law (UUPK 8/1999) and Government Regulation 80/2019 for online commerce.

3. What we cannot accept. For hygiene and safety reasons, we cannot accept a return or exchange if the swimwear has been worn beyond a brief try-on with underwear and the hygiene liner in place, if the tags or hygiene sticker have been removed, or if the original packaging is missing or damaged.

4. EU customers, 14-day cooling-off period. If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unworn, with tags and the hygiene sticker in place, and in its original packaging.

5. Refunds. Where a refund applies, we will process it to your original payment method once your return is approved and received.

6. Contact. Questions about fit, fabric, or your order? Message us on WhatsApp, or email polly@tropidrop.com. A real person will answer.