Tropi Drop Shipping & Delivery Policy

PT Tropi Drop Indo Last updated: June 2026

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1. Order processing time

Orders are processed within 1 to 3 business days. During launches, holidays, or high-volume periods, processing may take up to 5 business days. Processing begins after payment confirmation, stock verification, and address validation. We do not process orders on Sundays or Indonesian public holidays.

2. Domestic shipping (Indonesia)

Shipping within Indonesia is free on every order. We ship with trusted local couriers (JNE, J&T, SiCepat, and others). Estimated delivery: Bali the next business day, Java 2 to 5 business days, other islands up to 14 business days.

3. International shipping

We ship worldwide for a flat rate of 450,000 IDR (approximately 26 USD), calculated automatically at checkout. Worldwide shipping is free on all orders over 3,000,000 IDR. We use DHL, FedEx, EMS Indonesia, or other available carriers. Estimated delivery: Asia 7 to 12 business days, Australia and New Zealand 8 to 15 business days, Europe 10 to 20 business days, USA and Canada 10 to 20 business days, rest of the world 12 to 20 business days. Delivery times may vary due to customs, carrier delays, weather, or global logistics disruptions.

4. Customs duties and import taxes

International customers are responsible for all customs duties, VAT or GST, import fees, and local handling charges. We cannot estimate or control these charges, declare lower product values, or influence customs processing times. If a customer refuses to pay customs fees and the parcel is returned, shipping costs are non-refundable.

5. Tracking information

Once your order ships, you will receive a tracking number by email. Tracking updates may take 24 to 72 hours to appear, depending on the carrier.

6. Incorrect or incomplete addresses

Customers are responsible for providing correct and complete shipping details. If the address is incorrect or incomplete, the parcel may be returned to us, reshipping costs must be paid by the customer, and original shipping costs are non-refundable.

7. Lost, stolen, or damaged packages

Once the order is handed to the carrier, the risk of loss transfers to the customer. Tropi Drop is not responsible for lost packages, stolen packages (including from villas, reception desks, co-working spaces, and similar places), damage caused by the carrier, or delays caused by the shipping provider. Claims must be filed directly with the carrier. We can assist with documentation, but we do not control the investigation process.

8. Split shipments

If your order contains multiple items, we normally ship them together. Separate shipments are possible on request, and additional fees may apply.

9. Pickup points and delivery attempts

Parcels must be picked up on time from pickup locations. Unclaimed packages may be returned to us, and reshipping fees are the responsibility of the customer.

10. Need help?

If you have any question about your order or delivery, message us on WhatsApp at +62 815-2374-8989, or email polly@tropidrop.com. A real person will answer.

11. Changes to this policy

We may update this Shipping Policy at any time. The most recent version will always be available on our website.

12. Contact

PT Tropi Drop Indo Email: polly@tropidrop.com Address: Jalan Mayapada III Nomor 9, Desa/Kelurahan Benoa, Kec. Kuta Selatan, Kab. Badung, Provinsi Bali, Indonesia Phone: +62 815-2374-8989