Shipping policy

 **Shipping Policy — TROPI DROP

PT TROPI DROP INDO**

Last updated: February 27, 2025

 

 

1. Order Processing Time

Orders are processed within:

  • 1–3 business days (standard)

  • Up to 5 business days during launches, holidays, or high-volume periods

Processing starts after:

  • payment confirmation,

  • stock verification,

  • address validation.

We do not process orders on Sundays or Indonesian public holidays.

 

 

2. Domestic Shipping — Indonesia

We ship across Indonesia using local courier partners (JNE, J&T, SiCepat, etc.).

Estimated delivery times:

  • Bali: 1 business day

  • Java: 2–5 business days

  • Other islands: up to 14 business days

Shipping rates are calculated at checkout.

 

 

3. International Shipping

We ship worldwide using DHL, FedEx, EMS Indonesia, or other available carriers.

Estimated delivery times:

  • Asia: 7–12 business days

  • Australia / New Zealand: 8–15 business days

  • Europe: 10–20 business days

  • USA & Canada: 10–20 business days

  • Rest of the world: 12–20 business days

Delivery times may vary due to customs, carrier delays, weather, or global logistics disruptions.

 

 

4. Customs Duties & Import Taxes

International customers are responsible for:

  • all customs duties,

  • VAT/GST,

  • import fees,

  • local handling charges.

We cannot:

  • estimate or control these charges,

  • declare lower product values,

  • influence customs processing times.

If a customer refuses to pay customs fees and the parcel is returned, shipping costs are non-refundable.

 

 

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear, depending on the carrier.

 

 

6. Incorrect or Incomplete Addresses

Customers are responsible for providing correct and complete shipping information.

If the address is incorrect or incomplete:

  • the parcel may be returned to us,

  • reshipping costs must be paid by the customer,

  • original shipping costs are non-refundable.

 

 

7. Lost, Stolen, or Damaged Packages

Once the order is handed to the carrier, risk of loss transfers to the customer.

Tropi Drop is not responsible for:

  • lost packages,

  • stolen packages (including from villas, reception desks, co-working spaces, etc.),

  • damage caused by the carrier,

  • delays caused by the shipping provider.

Claims must be filed directly with the carrier.
 We can assist with documentation, but we do not control the investigation process.

 

 

8. Split Shipments

If your order contains multiple items:

  • we normally ship them together,

  • separate shipments are possible on request (additional fees may apply).

 

 

9. Pickup Points & Delivery Attempts

Swimwear does not require special handling, but:

  • parcels must be picked up on time from pickup locations,

  • unclaimed packages may be returned to us,

  • reshipping fees are the responsibility of the customer.

 

 

10. Changes to This Policy

We may update this Shipping Policy at any time.
 The most recent version will always be available on our website.

 

 

11. Contact

PT TROPI DROP INDO
 📩 Email: tropidrop.info@gmail.com
 📍 Jalan Mayapada III Nomor 9,
 Desa/Kelurahan Benoa, Kec. Kuta Selatan,
 Kab. Badung, Provinsi Bali, Indonesia
 📞 +62 815-2374-8989